Help › Rent and money
Change a card or bank on file
There are two different cards people mean here, and they are changed in different places.
1
A tenant's card is changed by the tenant, in the tenant portal, under Change Payment Method.
You cannot change it for them. If a payment failed, ask them to update it and the charge is retried.
2
Your own Lotly billing card is under Settings, then Billing.
That’s it. The next payment uses the new card.