Reporting Abuse
The primary way to report abuse to Lotly is by using the abuse reporting form linked to from this page. Our automated systems and team is designed to ensure that your report is acted upon promptly. Lotly is generally unable to process complaints submitted to us by email — with one exception: copyright (DMCA) and trademark notices sent to our designated agent at dmca@lotly.ai, as described in Section 15 of our Terms of Service, are processed. If you email us any other type of complaint, you will likely receive an automated response directing you to use the abuse reporting form instead.
Which category of abuse to
select
When you file a report with Lotly, select the category on the reporting form that best fits the content or conduct you are reporting:
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Copyright Infringement & DMCA Violations
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Trademark Infringement
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Child Sexual Abuse Material (CSAM)
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Non-Consensual Sexually Explicit Imagery (NCSEI)
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Violent Threats and Harassment
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General
For reports of a sensitive nature, including reports of human trafficking, use the "Violent Threats and Harassment" option. The General category should be used for other unlawful or harmful content not otherwise listed.
Reports about third-party websites
Lotly is a property-management software platform — we are not a web host or domain registrar. If your report concerns a website, domain, or content that Lotly does not operate or host:
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Contact that site’s hosting provider or domain registrar directly
For abuse involving the Lotly platform or a Lotly-operated listing, use the reporting form and the category that best fits. If you are unsure which category applies, choose “General.”
What information to include in your report
Please be sure to fill out each field requested in the form and be as specific as possible regarding the content and its location on the website. We are generally unable to process reports that do not identify a specific URL associated with the content at issue.
If you are reporting an image, video, or other specific content, please include the exact URL or location within the platform where it appears, and describe the issue as specifically as you can.
Every report asks for the category of abuse, the URL or location of the content, and a description of the issue. You may also include your email address (optional) so we can follow up if we need more information.
Reporting anonymously
You are not required to provide your name or contact information — any report category can be submitted anonymously. The email field on the reporting form is optional.
If you do provide an email address, we use it only to follow up on your report; we do not share it with the person, account, or listing you are reporting.
Please be aware that reporting anonymously means we will not be able to contact you if we need more information to act on your report.