Tenant Portal

A web app where residents pay rent, submit maintenance, message the manager, and access lease documents.

A tenant portal is the web (or mobile) app that residents use to interact with the park: pay rent, submit maintenance requests with photos, message the on-site manager, view their lease, and read park notices. A well-built tenant portal cuts the on-site office's call volume by 40 to 60 percent within 90 days of launch — residents prefer the asynchronous, on-their-schedule interface, and managers prefer the structured ticket flow over the chaos of phone-and-text intake.

Related Terms

Lotly

A full-suite mobile home park management software platform built specifically for MHP operators.
Property Management Software

Software that handles tenant records, rent collection, accounting, and operations for a property portfolio.
Work Order

A formal record of a maintenance request from creation through completion.

See Tenant Portal in action.

Lotly is the property management software built for mobile home parks. See how we handle tenant portal and 50+ other park-specific workflows on a 30-minute demo.

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