Reporting Abuse
The primary way to report abuse to Lotly is by using the abuse reporting form linked to from this page. Our automated systems and team is designed to ensure that your report is acted upon promptly. Lotly is generally unable to process complaints submitted to us by email. If you email us a complaint, you will likely receive an automated response directing you to use the abuse reporting form instead.
Which category of abuse to
select
When you file a report with Lotly, select the category on the reporting form that best fits the content or conduct you are reporting:
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Copyright Infringement & DMCA Violations
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Trademark Infringement
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Child Sexual Abuse Material (CSAM)
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Non-Consensual Sexually Explicit Imagery (NCSEI)
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Violent Threats and Harassment
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General
For reports of a sensitive nature, including reports of human trafficking, use the "Violent Threats and Harassment" option. The General category should be used for other unlawful or harmful content not otherwise listed.
Reports about third-party websites
Lotly is a property-management software platform — we are not a web host or domain registrar. If your report concerns a website, domain, or content that Lotly does not operate or host:
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Contact that site’s hosting provider or domain registrar directly
For abuse involving the Lotly platform or a Lotly-operated listing, use the reporting form and the category that best fits. If you are unsure which category applies, choose “General.”
What information to include in your report
Please be sure to fill out each field requested in the form and be as specific as possible regarding the content and its location on the website. We are generally unable to process reports that do not identify a specific URL associated with the content at issue.
If you are reporting an image, video, or other specific content, please include the exact URL or location within the platform where it appears, and describe the issue as specifically as you can.
For some report categories, you may select whether you would like us to share the report with the operator of the affected account or listing. You must select at least one recipient for your report to be processed.
How to keep your report anonymous from third parties
You will have the option to report abuse anonymously from third parties if you are making a report under the categories of "Child Sexual Abuse Material (CSAM)", "Violent Threats and Harassment" , or "General”.
If you choose to make your report anonymously, we will not share your personal information with third parties such as the relevant hosting provider or the website operator.
Please be aware that withholding your personal information may limit the ability of the website operator and hosting provider to effectively follow up on your complaint.
