FAQ

Lotly is a full-suite property management platform built specifically for mobile home park owners and operators. It brings everything you need into one place — property and tenant management, maintenance tracking, rent collection, tenant screening, e-signatures, direct messaging, and more.

Lotly is built by mobile home park owner-operators, for mobile home park owner-operators. Whether you self-manage a single community or oversee multiple parks, Lotly is designed around the workflows and challenges unique to manufactured housing communities.

Lotly is priced per occupied unit per month — $1.25/unit for most operators, dropping to $1.00 and $0.75/unit at higher unit counts. There are no setup fees, no onboarding fees, no per-seat fees, and no annual contracts. Vacant lots are free. See the Pricing page for full plan details.

Every Lotly account includes unlimited users at no extra cost. Add as many owners, operators, and team members as you need — there are no per-seat fees.

No. Lotly has no setup fees, no onboarding fees, and no annual contracts. Pricing is per occupied unit per month, from $1.25/unit and scaling down by volume — see the Pricing page for full details. Add all your vacant lots for free. You can cancel anytime.

Yes. Lotly offers built-in rental applications with integrated TransUnion screening, including credit history, criminal history, housing records history, income verification, and more. You choose who pays the application fee — either the applicant or the property owner.

Lotly is a reseller of consumer reports under FCRA section 1681a(u). We deliver TransUnion credit reports, Asurint housing and criminal reports, and TLO identity/fraud reports to landlords and property managers, who are the FCRA end users — they decide whether to approve or deny each application and deliver any required adverse-action notices. We honor our reseller dispute-forwarding obligations under FCRA section 1681i(f). The originating consumer-reporting agencies apply the state-law restrictions that govern what may be reported, including limits in some states on sealed, dismissed, or time-barred eviction records. Subscribers remain responsible for their own FCRA and fair-housing compliance; see our Terms of Service for details.

Yes. You can manage all of your properties from a single Lotly account. Each property has its own units, tenants, financials, and settings, but everything is accessible from one dashboard.

Yes. Lotly's rent collection supports both ACH and card payments through our third-party payment processor, Accept.blue. Funds flow between the payer and payee through the processor; Lotly does not take custody of funds. Tenant auto-pay, late fees, and partial-payment allocation are built in.

Yes. Lotly includes a full property-management accounting module: chart of accounts, journal entries, reconciliation against Plaid-fed bank transactions, period close, owner statements, and financial reports. No need to integrate a separate accounting tool for day-to-day operations.

Lotly uses AI for paper-application OCR (scan a paper rental application, AI extracts fields into your digital schema), the AI Maintenance Agent (triages tenant requests and sources three vendor quotes via email), and document classification. Lotly does not currently use Customer Data to train or fine-tune consumer-facing AI models.

Yes. Lotly integrates with LetterStream for physical mail (USPS First Class, Certified, and Certified with Return Receipt). Notices, rent increases, lease violations, and adverse-action letters can be sent directly from the platform.

Lotly encrypts customer data at rest and in transit using industry-standard methods (for example, AWS KMS and SSE-AES-256 for data at rest and TLS 1.2+ in transit), and stores passwords using bcrypt hashing. We honor the U.S. state privacy laws currently in force (CCPA/CPRA and state analogues), generally with a 45-day response window. Submit a privacy request at lotly.ai/privacy-choices or email privacy@lotly.ai.

Schedule a demo and our team will walk you through the platform and get you set up. You can be up and running in minutes — no lengthy onboarding or technical setup required.

Schedule a Demo