KPI (Key Performance Indicator)

A measurable metric used to assess operational health — like occupancy, NOI, or delinquency.

A key performance indicator is a quantitative metric used to assess and monitor operational performance. Standard KPIs for mobile home park operators include physical occupancy, economic occupancy, delinquency aging, average days to collect, open work-order count and age, move-in/move-out ratio, infill pipeline status, NOI per lot, operating expense ratio, vendor SLA hit rate, and tenant satisfaction. Operators who track 10 to 12 well-chosen KPIs on a single weekly dashboard catch problems substantially earlier than operators relying on intuition or monthly P&Ls.

Related Terms

Delinquency

Rent that has not been paid by its due date but may still be collectible.
Net Operating Income (NOI)

A park's annual revenue minus operating expenses, but before debt service and capex.
Occupancy

The percentage of lots in a park that have a home on them and a paying resident.

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